Return & Refund Policy

We want you to feel confident ordering from Afterlamp™. If your purchase isn’t right for you, we offer a 30-Day Money Back Guarantee, subject to the conditions below.

30-Day Money Back Guarantee

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be returned in good condition with all included accessories and components. We may ask you to provide your order number and, where relevant, photographs of the item before your return is approved.

To start a return, contact us at support@afterlamp.com with your order number and reason for the return.

Please contact us before sending any item back so we can provide you with the appropriate return instructions and return address. Returns sent without prior approval may not be accepted.

Change of Mind Returns

If you change your mind about your purchase, you may request a return within the 30-day return period.

Unless the product is faulty, damaged, incorrect or otherwise covered by applicable consumer guarantees, return shipping costs are the responsibility of the customer.

Original shipping charges, if any, are generally non-refundable.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty or you have received the wrong product.

Contact support@afterlamp.com with your order number, a description of the issue and, where possible, photographs or video showing the problem.

If the product is confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, repair or refund.

Returns

Before returning an item, please contact us at support@afterlamp.com to request a return.

Once your return has been approved, we will provide instructions on how and where to send your item.

Please do not send products back to an address shown on the original shipping packaging unless we have specifically instructed you to do so.

Customers are responsible for ensuring returned products are appropriately packaged. We recommend using a trackable shipping service for change-of-mind returns.

Refunds

Once your return has been received and assessed, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow time for your bank, credit card provider or payment provider to process and display the refund after it has been issued.

If more than 10 business days have passed since we confirmed that your refund was processed, please contact us at support@afterlamp.com.

Cancellations & Order Changes

If you need to cancel or change your order, please contact us as soon as possible.

We will do our best to accommodate your request. However, we cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.

If your order has already been dispatched, you may need to wait until it arrives and then request a return in accordance with this policy.

Exchanges

If you would like a different Afterlamp™ product, please contact us at support@afterlamp.com.

Depending on the circumstances, the simplest option may be to return the original item and place a new order for the product you would prefer.

Exceptions

We may be unable to accept a change-of-mind return where a product has been damaged after delivery, materially altered, or returned without components or accessories originally supplied with it.

Nothing in this section limits any rights you may have in relation to faulty, defective, incorrectly described or otherwise non-compliant products under applicable consumer law.

European Union 14-Day Right of Withdrawal

If your order is delivered to an address within the European Union, you may have a statutory right to cancel your purchase within 14 days of receiving your goods, without providing a reason.

To exercise this right, you must notify us within the 14-day withdrawal period.

Returned items should be in the same condition in which they were received, with all included accessories and original packaging where reasonably possible. You will also need to provide your receipt or other proof of purchase.

You may inspect and handle the goods to the extent reasonably necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Unless otherwise required by applicable law or the goods are faulty or otherwise non-conforming, you are responsible for the direct cost of returning goods when exercising your right of withdrawal.

Where the statutory right of withdrawal applies, eligible payments will be refunded in accordance with applicable EU consumer law.

This statutory right is in addition to our 30-Day Money Back Guarantee and does not affect any other rights you may have under applicable consumer protection laws.

Australian Consumer Law

Our Return & Refund Policy does not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Where you are entitled to a remedy under the Australian Consumer Law, the terms of our voluntary 30-Day Money Back Guarantee do not limit those rights.

Contact Us About a Return

To request a return, report a problem with an order or ask a question about this policy, please contact:

Afterlamp™
Email: support@afterlamp.com

Please include your order number and the email address used to place your order so we can locate your purchase.

Last updated: 29 August 2026